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Order processing

Orders are typically processed within 1 hour of being placed, and it takes only 1 business day for the orders to head out our doors and on their way to you.

If you're a registered consumer, you can sign in to see the status of all your orders by clicking on Order History in the My Account section of the website.

If you're not a registered consumer, click here to see your orders.  You will need to input your order number and your billing zip code.

Order Status
Length of time
Explanation of status
Received
0-1 hours after order is placed
Your order has been received in our system
Processing
Up to 1 business day after order is placed
Your order is being fulfilled in our warehouse and prepared for shipment
Shipped
Final status
Your order is on its way

Tracking your order

Once your order leaves our warehouse, we'll send you a ship confirmation email that includes the tracking number. For detailed information on the location of your package, click the link in your email to visit the shipper’s website.

If you are signed in, you can also view your tracking number by clicking Details in the Order History section of My Account

If you have any other questions or concerns, we would always be happy to help. Call us anytime.

Change or cancel an order

Our systems move as fast as possible to try to get your order to you as quickly as possible. For this reason, there’s a very small window of opportunity to make changes to an order once it’s been placed. Please contact our customer care center for personal assistance in editing your order.

Promo codes

To apply your promo code, enter it in the Payment section of checkout. Please contact our customer care center for assistance in applying promo codes if you have any issues.

Price adjustments

We'll be happy to refund you the difference in price between a purchase you’ve made and any subsequent markdown pricing within 30 calendar days of purchase. Just contact us for personal assistance.

Gift boxes

Add a special touch to your gift with the Hallmark Baby gift box for just $4.95. Choose from yellow, pink or blue accents on your premium, tissue-lined box. Your personalized message will be printed on a coordinating card. To add your box, select Gift Box during the checkout process, indicate your color preference, and enter your message.